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They never responded to my message. I reached out asking about other firmnes options and possibly buying a second pillow for my husband. Due to lack of reaponse I returned the pillow and ordered elsewhere.

Exactly what I ordered. Arrived promptly and in good condition. This is my second Talatex pillow. Love them!

Ordered another 2 soft pillows for 2nd home. They still aren't as soft as the latex ones I used to get at Penney's and Sears 20 years ago.

I guess I should have reached out and asked questions before purchasing, but took the chance that I'd get what I was waiting for. That the seller would have been honest, but not to be trusted in my case, and honestly don't think it would have made a difference .

The shipping took a few days longer than what was originally on my order. I also was supposed to get a 2 pack, there was only 1 pillow. I reached out to them twice, no response. I had to get Walmart customer service to email them. It's been about 24 hours. No response from them yet. I also reached out on their website Chat to ask a question. No one came onto the chat, despite it saying they were online.

Initial shipping to me was about one week. I returned it to a Walmart store and got a receipt for the return but was never credited for the return. I contacted them twice and never got a reply.

you guys have a great company an amazing product and awesome prices. I hope to do a lot of business with you guys in the future

Good quality product, fast shipping, everything as described