Mike Wholesale Electronics Inc

Hello REGINALD! We sincerely apologize for the inconvenience you experienced with your order. Receiving the wrong laptop and an incomplete shipment is understandably frustrating, and this is certainly not the experience we aim to provide. We are currently investigating what went wrong with this fulfillment and will take the necessary steps to ensure it doesn’t happen again. In the meantime, we’re committed to resolving this issue quickly and getting the correct items to you. Thank you for bringing this to our attention. Please feel free to contact us directly so we can make things right as soon as possible.

Hello anonymous! We’re very sorry to hear about the issue with the headphones and, more importantly, that you didn’t receive a response to your email. That’s not the level of service we strive for, and we sincerely apologize for the lack of communication. We truly value our customers and want to make this right. Please reach out to us again or send us a direct message here so we can resolve the issue promptly. Your satisfaction is important to us, and we appreciate the opportunity to correct this.

Hello JayB! We're very sorry to hear about your experience and completely understand your frustration. This is absolutely not the standard we aim to uphold. The item should have arrived factory sealed, and we sincerely apologize if that was not the case. We take situations like this very seriously and are currently reviewing our fulfillment process to ensure this doesn’t happen again.