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CITYLE

Room 4421, 4th Floor, Building 4, North Tower, Twin Towers, Greenland Center
Zhengzhou, HA 450046, CN
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Seller Reviews

3.9 out of 5
195 ratings38 reviews

About the seller

CITYLE Trampoline encourages children to get outdoors safely, our mantra - leave gravity behind. We are experts in the industry since 1990 and have crafted our trampolines with the perfect balance of safety and fun, without compromising on gravity-defying bounce. Our trampolines are made with robust…
Business Name: Zhengzhoukangmiangongyinglianguanliyouxiangongsi

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Seller reviews

3.9 out of 5 stars
195 ratings38 reviews
How seller rating is calculated

Showing 1 - 10 of 38 reviews

1 out of 5 stars review

It was horrible to assemble (took a long time and the safety net was difficult to attach; the string didn't reach all the way around the tramp to hold it down). Once assembled, the poles were wobbly and never seemed secure and sturdy. A few weeks after use, the entire trampoline was bowing and looked like it would buckle at any point. We are hoping to return this in fear of our child's safety when in use.

1 out of 5 stars review

I will not buy from this seller again. The merchandise was in terrible condition as both Chairs the pink and the blue had broken parts and could not be used. I need to send them back or getting a refund as that was over $100 wasted please let me know how I get a refund.

1 out of 5 stars review

waiting on response for replacing missing part that is required for use of the trampoline we ordered.

1 out of 5 stars review

this was a horrible purchase. i had bought it ahead of time for my daughter for a sensory need an was giving it to her for her birthday. it wobbles an i have to retighten the legs non stop. i wouldnt recommend this to anyone for any thing. by the way my daughter is three

reply from CITYLE

Hello Christina! We are truly sorry that the trampoline has caused a poor experience for you and your child. To accurately identify the exact cause of the trampoline’s wobble (e.g., whether it’s an assembly issue, a problem with the leg stability, etc.) and provide you with the most effective solution, could you please help take a short video of the trampoline in use? The video can include the overall condition of the trampoline, close-ups of the leg connections, and footage of the wobbling. Rest assured, our products come with a 6-month free warranty. As long as the issue falls within the warranty period, we will promptly coordinate repairs, replacement parts, or other reasonable solutions once the problem is confirmed—we are committed to resolving this for you properly. We look forward to receiving your video feedback. Once again, we apologize for the inconvenience caused, and thank you for your understanding and cooperation. Best Regards, CITYLE Trampoline

5 out of 5 stars review

First, this trampoline is perfect for younger children. It's well made, holds weight for older children and the bar is stable to prevent falls. I have a granddaughter that needs more activity and this was perfect.