RIDSTAR Official

This bike is very great and reliable. I would really recommend the bike. I have had lots of fun on it.

After unboxing Ridstar and finding that both tubes had slow leaks customer service was notified and mailed me two new tubes plus gave me 80 dollar reimbursement towards repair. Happy they took action on this matter quickly.

It was a fast and safe delivery in a week before Christmas.

Quite a sight. So unique. The seat can get sqeaky and the fabric is isn't as durable as i thought, but still smooth ride and lots of compliments. A little time consuming with the assembly and the seat, basket, and and front wheel was a bit hard to install but still worth the time and price

Hello, I am writing regarding a Ridstar 1500W Electric Bike (Q20) that I purchased for Christmas. The bike was delivered on the evening of January 9, 2026, and assembled on January 10, 2026. Within only a few days of light use, we noticed multiple issues: The plastic housing for the console button used to turn the lights on and off became loose. When I attempted to tighten it, I discovered a thin crack underneath the handlebar, directly under the button console. This crack appeared without any impact or misuse. The bike has never been dropped or touched the ground in a way that could have caused this damage, indicating a manufacturing or material defect. The master brake cylinder is leaking and the brake fluid level is low, despite the bike being new and unused. This presents a serious safety concern and is clearly not the result of user error. Both issues appeared immediately after delivery and well within the warranty period. They constitute defects covered under warranty protections, including defective-on-arrival / early failure claims, and the implied warranty of merchantability, which requires products to be free from defects and safe for their intended use. While I understand standard return procedures, requiring the return of the entire bike and waiting up to a month for a replacement is not reasonable, especially when the issues are limited to specific components and one of them affects rider safety. Consumer protection standards generally require that remedies be timely, practical, and proportionate. I am therefore requesting one of the following resolutions: An expedited full replacement bike at no additional cost, or Another appropriate remedy that allows us to safely use the bike without a prolonged delay. I am happy to provide detailed photos and documentation to support this claim. Please advise how you will resolve this matter promptly and in accordance with warranty and consumer protection obligations.

Had order. Cancelled, reordered and RIDSTAR Official got the bike we ordered out and delivered before Christmas!! Great Service!

Shipping was great, assembled the product to find out it does not turn on. Checked the battery for voltage and battery is giving no juice and shows full battery

It was very helpful. Solved the issue with no problem thank you.

After I purchased the bike, I saw it online for $100 cheaper. I emailed your company with no response back as to see if there would be any type of a price match. Please advise if you could I’d appreciate it.