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YOUTH UNION

Guojifazhandasha 2609-1shi
Ningbo, ZJ 315040, CN
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Seller Reviews

4.1 out of 5
233 ratings61 reviews

About the seller

Our company focus on developing our supply chain .Offer better products and help our customers save money.
Business Name: NingboYouzijinchukouyouxiangongsi

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Seller reviews

4.1 out of 5 stars
233 ratings61 reviews
How seller rating is calculated

Showing 1 - 10 of 61 reviews

1 out of 5 stars review

Having a difficult time trying to get this company to contact me to start a return. I have sent several requests….no response. It’s a nice chair but the color is not dark grey it’s black and is not what I want. It’s already been 2 weeks I think they are waiting for the 30 day return policy to out!

reply from Supplier Response

Hello Cathy! We’re sorry to hear about your frustration with your chair. We received both your emails and replied immediately—please check your inbox (and spam folder) for our messages, or let us know if you need us to resend them. This style is one of our star products, so we’d appreciate a few photos to verify the color difference. If you still wish to return it, please pack the chair in its original box and ensure it remains undamaged. We want to make this right for you—feel free to reach out anytime. Warmly

5 out of 5 stars review

Very happy with the chair I bought it for my Mom and she loves it. Customers service was great my emails were answered quickly and they even made sure my ordered was delivered.

5 out of 5 stars review

Very nice chair. Came 4 days late with a two day gap between the two boxes. Easy to put together. The color is as represented -brown with a blush and looks very nice. Very plush feeling and the heat feels great. ❤️

1 out of 5 stars review

contacted them about return an no response. made 3 attempts

1 out of 5 stars review

i have a defective chair and having to get walmart involved because i am unable to return to them- terrible customer service from this company

reply from Supplier Response

Hello Tara! We totally get how frustrating this experience with the chair has been for you—we’re so sorry things haven’t gone smoothly so far! Just to circle back: When you first reached out about wanting to return it for size concerns, we jumped in right away to share options. Later, when you mentioned the remote issue, we asked for a quick photo/video to send a replacement part ASAP—but we haven’t gotten that visual yet. Could you spare a quick moment to share that clip or pic of the remote issue? Our team’s here 24/7 to help, and we’ll get this sorted out for you right away once we have those details. We’re really eager to make this right, and we’re here whenever you need us!

5 out of 5 stars review

Came well packaged and the instructions were very clear. No problem putting it together especially for a 71 year old lady

5 out of 5 stars review

I received the chair quicker than I expected which is wonderful but the description said 3 boxes, there were only 2. Everything was accounted for so 2 boxes was enough.

1 out of 5 stars review

The seller is aweful no response from company sent it to wrong state still trying to get money back

reply from Supplier Response

Hello julio! We sincerely apologize for the confusion around your order experience. To clarify, your 2 recliners were fully delivered to your specified address via FedEx, with the corresponding tracking numbers: 395925343464, 395925341678, 395925344232, 395925344221. We responded to your inquiry promptly via email earlier to apologize for any inconvenience, and we want to reaffirm that our support team is available 24 hours a day—please reach out directly anytime if you have further questions or need assistance. We hope this resolves the misunderstanding and appreciate your patience.

5 out of 5 stars review

Packaged and shipped quickly, directions clear for assembing. Works and is comfortable and attractive with current set of furniture!