ALTON MEDICAL

Got what I ordered in a timely manner, but did not like item I purchased which I gave a low review

Looks like a used chair. The wrong chair was sent and I'm finding it very difficult to get it sent back. Parts missing and poor quality. Horrible customer service.

Wrong weight I sent back 2 mos ago w fed ex im waiting on refund haven’t got it yet please put back on card I paid it with! What is the holdup???

Seller thinks they can just ship whatever they want.

Alton Medical is impossible to work with. First, they shipped the incorrect wheelchair, then refused to make it right by sending the correct one until we shipped the incorrect one back. Took over 7 days for them to even provide us with a return label to be able to ship back to them. Then after they received the incorrect wheelchair back they would not ship the product that was ordered. We called countless times to inquire about the shipment of the correct chair and we would only be told they are 'working on it' or 'the case is under review'. Currently 46 days and counting and we still have no wheelchair but they have the $1070 we paid for it. Seems like they are only out to scam the elderly out of their money. DO NOT BUY from ALTON MEDICAL. I have never dealt with a company like this, no one at customer service can help. If you ask for a manager/supervisor you will not get one nor will they return any calls as requested. Constant and complete run around to avoid providing you with product you spend your money on. Wal-Mart should remove them from selling on their site in my opinion.

item details state wheelchair seat width as 17.5 inches. However, seat measures only 16 inches wide. Unable to use and waist of my time to return!!! False advertising!!!

i have sent a request to the seller twice and no answer.

UNSAFE… please read. We’ve purchased two of these. They’re light and easy to fold, which is why we continue to put up with it, BUT the screws loosen and fall out, which will cause the chair to collapse suddenly. Our child is able to stand and ambulate, thank goodness, but if this collapse had occurred in a winter parking lot with my dying (non ambulatory) mother, it would have been extremely frightening and dangerous. Our 90 pound son uses it to get in and out of school every morning and evening, to visit stores occasionally, and several hours a day of puttering around the house. This normal use causes the screws to loosen and fall out, which requires us to tighten (every single one of) them about once a week. Also, the plastic piece holding the arm controller to the chair broke almost immediately. The controller failed after about a year. We purchased replacement parts for both, directly from the company, but none of them actually fit the chair. I would NOT recommend this chair unless you can afford replace it about once a year and constantly maintain the screws. But it IS light and easy to fold.

Seller phones were forwarded and the number given was not correct. This has happened to more than one person. Please review other post. Walmart is aware that they send the wrong item and makes the return and refund a pain.