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ALTON MEDICAL

3943 IRVINE BLVD STE 41
IRVINE, CA 92602, US
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Seller Reviews

3.5 out of 5
103 ratings37 reviews

About the seller

ALTON MEDICAL is located in LOS ANGELES CA.

The company is dedicated to providing expertly designed, engineered, and tested mobility products which are incorporating technologically innovative features and enabling consumers to achieve the best quality of life and mobility goals. Our organ…

Business Name: ALTON ELECTRONICS LLC

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Seller reviews

3.5 out of 5 stars
103 ratings37 reviews
How seller rating is calculated

Showing 1 - 10 of 37 reviews

5 out of 5 stars review

Product just as expected. Arrived in timely manner. I will buy again.

4 out of 5 stars review

Got what I ordered in a timely manner, but did not like item I purchased which I gave a low review

1 out of 5 stars review

Looks like a used chair. The wrong chair was sent and I'm finding it very difficult to get it sent back. Parts missing and poor quality. Horrible customer service.

1 out of 5 stars review

Wrong weight I sent back 2 mos ago w fed ex im waiting on refund haven’t got it yet please put back on card I paid it with! What is the holdup???

1 out of 5 stars review

Seller thinks they can just ship whatever they want.

1 out of 5 stars review

Alton Medical is impossible to work with. First, they shipped the incorrect wheelchair, then refused to make it right by sending the correct one until we shipped the incorrect one back. Took over 7 days for them to even provide us with a return label to be able to ship back to them. Then after they received the incorrect wheelchair back they would not ship the product that was ordered. We called countless times to inquire about the shipment of the correct chair and we would only be told they are 'working on it' or 'the case is under review'. Currently 46 days and counting and we still have no wheelchair but they have the $1070 we paid for it. Seems like they are only out to scam the elderly out of their money. DO NOT BUY from ALTON MEDICAL. I have never dealt with a company like this, no one at customer service can help. If you ask for a manager/supervisor you will not get one nor will they return any calls as requested. Constant and complete run around to avoid providing you with product you spend your money on. Wal-Mart should remove them from selling on their site in my opinion.

1 out of 5 stars review

item details state wheelchair seat width as 17.5 inches. However, seat measures only 16 inches wide. Unable to use and waist of my time to return!!! False advertising!!!

1 out of 5 stars review

i have sent a request to the seller twice and no answer.

1 out of 5 stars review

UNSAFE… please read. We’ve purchased two of these. They’re light and easy to fold, which is why we continue to put up with it, BUT the screws loosen and fall out, which will cause the chair to collapse suddenly. Our child is able to stand and ambulate, thank goodness, but if this collapse had occurred in a winter parking lot with my dying (non ambulatory) mother, it would have been extremely frightening and dangerous. Our 90 pound son uses it to get in and out of school every morning and evening, to visit stores occasionally, and several hours a day of puttering around the house. This normal use causes the screws to loosen and fall out, which requires us to tighten (every single one of) them about once a week. Also, the plastic piece holding the arm controller to the chair broke almost immediately. The controller failed after about a year. We purchased replacement parts for both, directly from the company, but none of them actually fit the chair. I would NOT recommend this chair unless you can afford replace it about once a year and constantly maintain the screws. But it IS light and easy to fold.

1 out of 5 stars review

Seller phones were forwarded and the number given was not correct. This has happened to more than one person. Please review other post. Walmart is aware that they send the wrong item and makes the return and refund a pain.