VLT Distributor

Hello Patrick! Thank you for bringing this to our attention, and we sincerely apologize for the inconvenience. We understand how frustrating it must be to receive a system with Windows 11 Home instead of the promised Windows 11 Pro. This is certainly not the experience we want for our customers, and we regret that you had difficulty reaching our support team. Please contact us directly at [your direct support email or phone number], and we will make this right—whether that means helping you upgrade to the correct version or offering another resolution. We value your business and appreciate the opportunity to correct this.

Hello Adrian! We're truly sorry to hear about your experience and appreciate you taking the time to share your feedback. This is definitely not the kind of service or quality we aim to provide. We’d like the opportunity to make things right. Please reach out to us directly, and we’ll do our best to resolve the issue and address any concerns regarding your warranty. Your satisfaction matters to us, and we hope to earn back your trust. Best regards,

Hello miok! We’re very sorry to hear about your experience, and we truly understand your frustration. This is not the kind of situation we want any of our customers to face. We sincerely apologize if the product you received did not match the specifications advertised. The processor speed shown (1.30 GHz) is likely the base frequency, and many 12th Gen Intel processors do boost up to 4.40 GHz under certain workloads. That said, if the unit does not match the advertised specs or if there was a listing error, that’s completely unacceptable. Please reach out to us immediately with your order details, and we will prioritize resolving this for you—whether that means an exchange, a return, or a full refund. We appreciate you bringing this to our attention and will do everything we can to make it right.

Hello Vickie! We’re very sorry to hear about your experience and the difficulties you've faced with your laptop. We completely understand how upsetting it must be to deal with a non-functioning device, especially after making a significant investment. We sincerely apologize if any hardware modifications affected your warranty status with HP. While upgraded configurations are often done to enhance the user experience, we absolutely agree that it should never come at the cost of transparency or functionality. If the system has failed, that is unacceptable, and we're committed to making it right. Please contact us directly with your order number—we want to review your case thoroughly and work toward a resolution that reflects the trust you placed in us. Thank you for bringing this to our attention.