Loop Mobile

Hello Rebecca! We sincerely apologize for the inconvenience caused by the missing IMEI number and the impact this is having on your ability to send the phone out of the country. We understand how urgent this is, especially with the holiday deadline approaching. Please contact us directly with your order details, and we’ll do our best to assist you and resolve this as quickly as possible. We appreciate your understanding and would like to help make this right.

Hello Rose! We’re sorry to hear about the issue with the incorrect charger, and we truly understand how frustrating it can be when the correct accessories aren’t included. We’re glad that Walmart was able to assist you in resolving the situation with a gift card for the correct charger. Your feedback is valuable, and we’ll be sure to communicate this to the manufacturer to improve their response time and quality control. Thank you for your understanding, and we’re happy to hear the iPad itself is working well for you.

Hello Jose! We’re truly sorry to hear that the condition of your item did not meet your expectations. We understand how disappointing it can be when the product doesn't match the description, and we apologize for any confusion regarding the condition. Please reach out to us with your order details, and we’ll work to resolve this issue as quickly as possible. Your feedback is important to us, and we appreciate the opportunity to make things right.

Hello Elizabeth! We’re sorry to hear that your delivery experience didn’t meet your expectations. We understand how frustrating it can be to wait for an item, especially when it doesn't arrive on time. Please reach out to us with your order details, and we’ll look into the situation to ensure a timely resolution. Your feedback is valuable, and we appreciate the opportunity to improve our service.

Hello Joi! We’re sorry to hear that you're experiencing issues with the eSIM functionality. We understand how important it is to have your phone fully operational, and we apologize for the inconvenience this has caused. Please keep us updated on the outcome after you visit the Apple Store. If the issue persists, don’t hesitate to contact us, and we’ll assist you with the return or refund process. Your satisfaction is important to us, and we want to make sure you have a functional device.

Hello Joseph! We’re very sorry to hear that the condition of the screen didn’t meet your expectations and was worse than advertised. We understand your disappointment, and this is certainly not the experience we want for our customers. Please reach out to us directly with your order details, and we’ll work to resolve this issue promptly. Your feedback is valuable, and we appreciate the opportunity to make things right.