Loop Mobile

Hello Teja! We’re very sorry to hear that the phone you received did not meet your expectations and was in poor condition. This is certainly not the experience we want for our customers, and we understand your disappointment. Please reach out to us directly so we can assist with the return process and ensure this issue is addressed. Your feedback is valuable, and we appreciate the opportunity to make things right.

Hello Amoy! We’re sorry to hear about the inconvenience caused by receiving the wrong product. We understand how frustrating this must be, and we take your concerns seriously. Please reach out to us with your order details, and we will work quickly to resolve this issue and ensure you receive the correct item. Your satisfaction is important to us, and we appreciate the opportunity to make things right.

Hello Yousef! We apologize for any confusion regarding your purchase. We understand how important it is to know exactly who you're buying from, and we’re sorry for any lack of clarity in this situation. Please note that individual sellers can list their products on the Walmart marketplace platform, which is why you may have seen the seller name as Alchemy Telco Solution. If you purchased the phone from Walmart, we recommend reaching out to Walmart customer support directly for further assistance in clarifying any details or resolving the issue. If there's anything else we can assist you with, please don’t hesitate to let us know.

Hello Alex! We’re sorry to hear that the condition of your device did not meet your expectations. We understand how disappointing this can be, and we take your feedback seriously. Our goal is to provide accurate descriptions and high-quality products, and we will review our processes to ensure that we’re meeting those standards. If you’d like assistance or would like to discuss a resolution, please reach out to us directly—we’d be happy to help.

Hello Abdel! We sincerely apologize for the lack of communication and the inconvenience you’ve experienced with the charger replacement. This is not the level of service we want for our customers, and we understand your frustration. Please reach out to us again with your order details, and we’ll do our best to address this issue as quickly as possible. Your feedback is important to us, and we’d appreciate the opportunity to make things right.