Walmart LocalFinds
Loop Mobile profile photo

Loop Mobile

175 Cabot Street Suite 500
Lowell, MA 01854, US
|

Seller Reviews

4.1 out of 5
368 ratings54 reviews

About the seller

Here at Loop Mobile we are global experts in offering our customers quality refurbished products and premium service. Any device that enters our refurbished system goes through a strict testing and grading process which includes 70 diagnostic checks such as testing features, hardware and detect any…
Business Name: Loop-Mobile

Top picks from seller

Seller reviews

4.1 out of 5 stars
368 ratings54 reviews
How seller rating is calculated

Showing 21 - 30 of 54 reviews

1 out of 5 stars review

This Seller makes Walmart look stupid! Received a 2021 refurbished MBP and this cold box wouldn’t even take a charge. Who is refurbishing and testing their products, lemurs? Now I have to wait more than 3 weeks for a refund! Order your refurbished MACS from a trusted source, like Back Market or Mac of All Trades. I usually do, but needed my Mac to be configured in a specific way and figured I would give Walmart a shot. Bad decision. Stay away!

reply from Loop Mobile

Hello Eric! We’re truly sorry to hear about the issues you encountered with your MacBook and the delays in receiving a resolution. This is not the experience we want for our customers, and we understand your frustration. We take product quality seriously, and your feedback will help us improve. Please reach out to us directly with your order details, and we’ll do our best to expedite the refund process and assist with any further concerns. We appreciate the opportunity to make things right.

1 out of 5 stars review

Received a phone with multiple scratches and dents. Not what I expected for a open box product. Returning it due to poor condition.

reply from Loop Mobile

Hello Teja! We’re very sorry to hear that the phone you received did not meet your expectations and was in poor condition. This is certainly not the experience we want for our customers, and we understand your disappointment. Please reach out to us directly so we can assist with the return process and ensure this issue is addressed. Your feedback is valuable, and we appreciate the opportunity to make things right.

5 out of 5 stars review

It came in good condition no scratches or anything and it had 100% battery health.

5 out of 5 stars review

They responded to emails when I had questions and I got the product quick.

1 out of 5 stars review

Ensure you're selling the right product because this is such an inconvenience

reply from Loop Mobile

Hello Amoy! We’re sorry to hear about the inconvenience caused by receiving the wrong product. We understand how frustrating this must be, and we take your concerns seriously. Please reach out to us with your order details, and we will work quickly to resolve this issue and ensure you receive the correct item. Your satisfaction is important to us, and we appreciate the opportunity to make things right.

3 out of 5 stars review

I don’t know who Alchemy Telco Solution is. I bought the phone from Walmart

reply from Loop Mobile

Hello Yousef! We apologize for any confusion regarding your purchase. We understand how important it is to know exactly who you're buying from, and we’re sorry for any lack of clarity in this situation. Please note that individual sellers can list their products on the Walmart marketplace platform, which is why you may have seen the seller name as Alchemy Telco Solution. If you purchased the phone from Walmart, we recommend reaching out to Walmart customer support directly for further assistance in clarifying any details or resolving the issue. If there's anything else we can assist you with, please don’t hesitate to let us know.

2 out of 5 stars review

I would say to not trust what they say about the condition of their devices.

reply from Loop Mobile

Hello Alex! We’re sorry to hear that the condition of your device did not meet your expectations. We understand how disappointing this can be, and we take your feedback seriously. Our goal is to provide accurate descriptions and high-quality products, and we will review our processes to ensure that we’re meeting those standards. If you’d like assistance or would like to discuss a resolution, please reach out to us directly—we’d be happy to help.

5 out of 5 stars review

The phone was really good. Just as promised looks like new. And works great.

1 out of 5 stars review

I will never do business, non responsive to replacing the charger, never answer my emails. buyer beware.

reply from Loop Mobile

Hello Abdel! We sincerely apologize for the lack of communication and the inconvenience you’ve experienced with the charger replacement. This is not the level of service we want for our customers, and we understand your frustration. Please reach out to us again with your order details, and we’ll do our best to address this issue as quickly as possible. Your feedback is important to us, and we’d appreciate the opportunity to make things right.

5 out of 5 stars review

It was in amazing condition for being a refurbished MacBook. Very happy with the purchase my son is going to love it !