BBToyStore

Prompt delivery. Perfect product with very good packaging !

As I said in the first review, the item was sent not in a box, but in a soft envelope that was way too tight and small for the item. When trying to carefully cut the package to get the item out of it (it was too tight to even tear the package) I accidentally cut the end of the tail off the dragon plush. That's no way to send a soft toy and especially one that can be a high-value collector's item.

Great seller and will definitely buy from them again

Super satisfied with my purchase. It came sooner than expected and the quality is superb. I definitely recommend purchasing from this seller.

I didn't receive what I ordered. I ordered Bat and received a pumpkin

Awful! I purchased what I thought was 2 4-packs of products (so 8 individual products) and only received 2 total. I contacted the seller, who informed me the "listing was changed" by another seller and they were only supposed to be 2 1-packs. Asked them to remedy the situation, as any seller should, by either refunding the order OR honoring the 2 4-pack posting, to which they said the only thing they would do is refund the order if I mailed the products back. But, their sales reps signed, in ink, the invoice showing two 4-packs were ordered, thus meaning they should honor that or refund the order without expecting the product back since it was wrong and not caught by 3 employees (3 different signatures). After teying to discuss, I haven't heard a single thing from them except the original email stating a refund would only come if I returned all the items. Poor customer service and poor communication!

Did not receive ordered item. I received essentially only 1/24th of what I paid for.

Seller was okay but he needs better quality control of his product he is promoting.

The item was better than described, and the shipping was on time!