Marnel Ecom LLC

Hello Julie! Hello Julie! Thank you for your feedback. We sincerely apologize that your order arrived in a way that felt less than premium. We want to assure you that these are 100% genuine, authentic Shark VACMOP pads, but we completely understand your frustration with receiving them outside of the retail box and having them arrive bent. To pass the maximum savings on to our customers, we source these in bulk and ship them in eco-friendly, frustration-free packaging rather than the standard retail box. However, we clearly need to do a better job making this transparent, and we are updating our listing details immediately so future buyers know exactly what to expect. Because this item is handled by Walmart's fulfillment network, we are also addressing the transit care with their team to ensure pads don't arrive bent. We want to make this right for you immediately. Please reach out to us directly through your Walmart order history so we can issue a full refund or a replacement. Your satisfaction is our absolute priority!