Wild Carrot (Daucus Carota) Dry Seed ALCOHOL-FREE Liquid Extract. Expertly Extracted by Trusted HawaiiPharm Brand. Absolutely Natural. Proudly made in USA. Glycerite 4 Fl.Oz

Hello Dezirea! We sincerely appreciate you bringing this issue to our attention. We're truly sorry to hear that your bottle arrived broken, and we understand how disappointing this must be. At Hawaii Pharm, we take great pride in our products and their delivery. We'd like to address your concern and explain our approach: Our Commitment to Quality: We exclusively use glass bottles for our extracts. This choice reflects our dedication to both our customers' health and environmental sustainability. Glass is safe, doesn't interact with the contents, and is fully recyclable. The Challenges of Shipping: Despite our best efforts and careful packaging, we acknowledge that glass bottles can occasionally break during transit. While rare, we understand that it's frustrating when it happens. Our Promise to You: We value each of our customers and stand behind our products. We'd like to offer you a free replacement for your broken bottle. Please contact our customer service team, and we'll expedite a new shipment to you at no additional cost. To all our customers: We want to assure you that cases like this are uncommon, but when they do occur, we are committed to making it right. Your satisfaction and trust are paramount to us. We genuinely appreciate your understanding and the opportunity to address this situation. We're eager to resolve this for you promptly. Thank you for choosing Hawaii Pharm. We remain committed to providing you with the highest quality products and service.