Barbie and Her Sisters: Puppy Rescue - Nintendo Wii-U

I bought this as a gift for my daughters ages (4,6,and 11)they have quite the imagination so they like the game. Basically you do the same thing all of the time, Barbie saves a puppy, brings the puppy to the rescue, Skipper does a check up - ( give immunizations, or flea treatment) Stacy trains the puppy - obstacle course, walking the puppy or stay, roll over, shake paw) Chelsea grooms the puppy - bath, nails or brushing teeth) When all levels are complete, the puppy is ready for adoption and the process starts over. You gain dog bones to buy more dog houses or upgrade the type of puppy accessories ( bed, bones, dishes, and a mat) It's easy for my kindergartener but my 4 year old needs help with it. My 11 year old plays it, but it's almost too kiddish for her.

Im not sure if it is me or if we have a faulty game system but this game is very confusing. There are no instructions, doors do not open and is constantly pausing. (It is christmas by the way so the game and the system are both freshly opened). My niece has become frustrated within 10 minutes of playing trying to find the puppy in bushes that arent even on the game. The arrow takes her to a brick wall and she is asking me what to do from there. But maybe im just too dumb to play this game. It is one or the other.