Sony NB10 Wireless Neckband Speaker (White)

Hi prashanth, we regret to hear that the SRSNB10/W - Wireless Speakers did not meet your expectations. This is definitely not the experience we&#39;d like you to have with our products. We&#39;d love to help you troubleshoot your problema nd turn this into a better experience.<br /><br />We do have troubl;eshooting steps to follow to help improve the sound quality. Please refer to the Help Guide below.<br />https://helpguide.sony.net/speaker/srs-nb10/v1/en/contents/TP1000466464.html<br /><br />Resetting and Initializing the speaker is also a recommendation. <br /><br />I hope this helps but if you still need assistance, do not hesitate to drop us an email at socialsupport&#64;am.sony.com with the following details:<br /><br />Name:<br />Username:<br />Model Number:<br />Issue:<br />Telephone Number:<br /><br />Sincerely,<br />Erin

Hi Yogibear3333344, Thank you for reaching out. We apologize for the inconvenience you're experiencing with the speaker. We're here to help. Please try the following steps to troubleshoot the issue: - Adjust any audio settings on your source device. - Move the speaker away from any potential sources of interference such as metal objects or other electronic devices. - Try a reset and factory reset on the speaker. To reset: Press the (power)/(BLUETOOTH) button and the (microphone off) button simultaneously while charging is in progress to reset the neckband speaker. https://helpguide.sony.net/speaker/srs-nb10/v1/en/contents/TP1000432524.html For the factory reset: Make sure the neckband speaker is turned off, and then press the (power)/(BLUETOOTH) button and the (play/call) button on the neckband speaker simultaneously for about 7 seconds. Upon completion of initialization, the indicator on the neckband speaker flashes 4 times in blue. https://helpguide.sony.net/speaker/srs-nb10/v1/en/contents/TP1000432525.html You might find this link helpful. Contains more information about the issue: https://helpguide.sony.net/speaker/srs-nb10/v1/en/contents/TP1000466464.html Your unit comes with a 1-year warranty. If the problem persists or you may need more information, we recommend reaching out to our product support team directly. Find their information here: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=car Best regards, Stephanie