My phone has not worked since 8/12/2017. I've been on the phone with customer service numerous times. I received a new SIM card and it did not fix the problem. I was told I would be sent a new phone 16 days ago. I called yesterday and gave the confirmation number I received and they could not find the "ticket." I demanded a refund of my payments for August, September and October automatic payments and they refused. They said no new phone will be sent until I return the old one. No Way with the horrible customer service I've experienced with them. DO NOT SWITCH TO STRAIGHT TALK. It was great until I had a problem. Their customer service is absolutely the worst. I cannot keep records for them. Ticket numbers mean nothing to them. I trusted them to fix the problem and they cannot and will not make it right. Everything is great until you have a problem. If your phone breaks through it out the window. At least you will save yourself the aggravation and frustration of dealing with their customer service.