Straight Talk Motorola Moto G Play (2023), 32GB, 5G, Black - Prepaid Smartphone [Locked to Straight Talk]

Hello there valued customer! This is Redje from Straight Talk Wireless. We thank you for doing business with us. We understand you're experiencing some performance issues with your Motorola G play, specifically freezing, limited memory, and the lack of stylus availability, while also expressing satisfaction with the graphics. We also understand that your previous Stylus 5G was a better fit for your needs. We appreciate you sharing your feedback. Let's address your concerns: Freezing and Limited Memory: The freezing you're experiencing could be related to the available memory. When the phone's memory (RAM) is full, it can slow down and freeze. Closing unused apps running in the background can sometimes help. You can also try clearing the phone's cache and unnecessary files. While the Moto Play's memory capacity is a set specification, using a microSD card (if supported by your specific model) can expand storage for files like photos and videos, freeing up internal memory for apps and system processes. Stylus Availability: We understand your disappointment about the stylus not being in stock. The availability of accessories can vary, and we apologize for any inconvenience this has caused. Comparison to Stylus 5G: We appreciate you sharing your preference for the Stylus 5G. Different phones cater to different needs and preferences. It sounds like the stylus functionality was a key feature for you, and we understand that its absence in the Moto G Play impacts your experience. Regarding the damage from the fall, unfortunately, physical damage is typically not covered under standard warranties. However, we'd still recommend contacting our customer support or visiting a local repair shop to explore any potential repair options. If the freezing and performance issues persist, here are a few troubleshooting steps you can try: Restart your phone: This is often the simplest and most effective way to resolve temporary software glitches. Check for software updates: Ensure your phone's operating system and apps are up to date. Updates often include performance improvements and bug fixes. Uninstall unused apps: Removing apps you no longer use can free up valuable storage space and improve performance. If these steps don't resolve the issues, please contact our customer support at https://www.straighttalk.com/support/contact or by calling 1-877-430-2355. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611. We can explore further troubleshooting options or discuss potential solutions. We value your feedback and strive to provide the best possible experience.

Hi, Jenny! Thank you so much for your honest rating about the Motorola G Play. Your insights help us improve phones to better meet your expectations. In case you have any doubt or concern regarding our services, please do not hesitate in contacting us. Our team is happy to help. For assistance, please contact us at 1-877-430-2355. Our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. In addition, you may contact us via this chat link https://www.straighttalk.com/support/contact. You can also use our self-service menu by simply texting the word HELP to 611611. ^Elder