Sony BRAVIA 7 K75XR70 75" 4K HDR Smart QLED Mini-LED TV (2024) Bundle with Premium Deco Gear 60W 2.0 CH Soundbar + Deco Mount 37"-100" TV Wall Mount Bracket with Cleaning Kit + 6-Outlet Surge Adapter

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Sony BRAVIA 7 K75XR70 75" 4K HDR Smart QLED Mini-LED TV (2024) Bundle with Premium Deco Gear 60W 2.0 CH Soundbar + Deco Mount 37"-100" TV Wall Mount Bracket with Cleaning Kit + 6-Outlet Surge Adapter
Sony BRAVIA 7 K75XR70 75" 4K HDR Smart QLED Mini-LED TV (2024) Bundle with Premium Deco Gear 60W 2.0 CH Soundbar + Deco Mount 37"-100" TV Wall Mount Bracket with Cleaning Kit + 6-Outlet Surge Adapter
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Sony BRAVIA 7 K75XR70 75" 4K HDR Smart QLED Mini-LED TV (2024) Bundle with Premium Deco Gear 60W 2.0 CH Soundbar + Deco Mount 37"-100" TV Wall Mount Bracket with Cleaning Kit + 6-Outlet Surge Adapter

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Sony BRAVIA 7 K75XR70 75" 4K HDR Smart QLED Mini-LED TV (2024) Bundle with Premium Deco Gear 60W 2.0 CH Soundbar + Deco Mount 37"-100" TV Wall Mount Bracket with Cleaning Kit + 6-Outlet Surge Adapter
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Jun 5, 2025
Terrible Sony Product
2 out of 5 stars review

Terrible Bravia 7 CASE #10418377

This television was the most expensive purchase I've ever made, and it's incredibly disappointing. After just seven months, the sound started cutting off for 3-5 seconds. A month later, the television completely shut down. I had to call the support center nine times over the course of two months to finally get the chips replaced. Now, just two weeks later, the television has begun shutting down again. I expect better from SONY—this is unacceptable. Please review case #10418377.

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Helpful?7LG4YJCRDB546118200862
reply from Sony North America Customer Support

Hello, Thank you for taking the time to share your feedback. We sincerely apologize for the issues you've experienced with your TV. We understand how frustrating it can be to deal with problems related to sound and unexpected shutdowns. After reviewing your case, we are pleased to hear that our support team was able to assist you with a second repair, successfully resolving the issue and restoring your TV to proper functioning. Once again, we apologize for any inconvenience this may have caused. Following the repair service, your TV should operate without any problems. However, if you encounter any further issues, please do not hesitate to reach out to us using your case number. We are more than happy to assist you and find a solution. Your feedback is invaluable to us as we continually strive to enhance our products and improve our customer support. Best regards, Gus Sony Social Media Team