SURFboard DOCSIS 3.1 Cable Modem

The arris S34 works with higher upload speeds, but can overheat if it is not placed in a well ventilated area. This can cause intermittent network issues. Be sure to place it in a space with good air circulation to avoid overheating. The S34, like most Arris products, is reliable and will perform well for years, just watch out for the extra heat that this device generates due to the additional OFDMA channels that are available. Even the coaxial cable will get very warm since this device is constantly on. Setup is easy and will work with xfinity since that is what is available in the area. When it works, it works very well. Be patient if it does not and be sure to work with your isp as needed to get any physical issues with the coaxial cable resolved. Often the problem will be outside the home since the cable is exposed to the elements outside.

The modem can be activated and provide internet, but the correct boot file can not be uploaded to the modem and is stuck using default boot file. This greatly limits the speeds the modem is capable of handling. 3 techs and a service rep from Comcast tried and were not able to upload their boot file. The modem also gets hot to the touch.