Cascade Powder Dishwasher Detergent, Lemon Scent, 75 ounces

I have been an appliance tech in Arizona for 15 years. Our water is very hard and white film on dishes is a daily service call. Used to be able to direct customers to Cascade Complete Powder because of the high phosphate content to soften the water. Yes, P/G, phosphates DO soften water. So, unless you live in a place with naturally soft water, or spend the bucks on a softener your options are now limited... there is hope however. There is a product on the market, I won't use the name because its not a PG product. But it is sold in the same soap isle usually near the rinse aid. It comes in a yellow water bottle shape and has a picture of a Lemon on it. It is a natural citric acid based product that you can 50/50 with any enzyme based powder soap. This product works very well, and will even remove existing film already on dishes (unless the new soap as already etched the glass). I promise this will resolve your problem. I have read all previous reviews, and even the PG responses, and can't believe the help they are offering. The problem IS lime and calcuim from the hard water. Nothing to do with rinse aid. All the rinse aid does is put a sheeting action over your dishes to help with drying and won't do anything but seal in the film. Please, PG, please stop giving incorrect advise. If you have a water softener and are still having the same problem, have your water tested, as your water softener is probably in need of service. Until they reinstate phosphates or some other water softening agent into the detergent, this is the best we can do. Hope this helps.

We've tried the new version. We've used Cascade for years b/c it works so well. We use a rinse-aid and lemon shine as well. The glass ware seems to come out ok, but plastics and silverware are horrible. We've used a cleaner in our dishwasher and we've used CLR in it to remove any possible residue from this product. I will be calling P&G, but it seems by the reviews that they are well aware of the issue. Their responses to other reviews do not "wash" If you clean the dishwasher, their product works on all but the plastics, but then it gets progressively worse until after about three loads you are clearing it out again with a dishwasher cleaner.