RevoAce Dual Fuel 3 Burner Gas & Charcoal Combo Grill, Black with Stainless, New

My fiancé prefers charcoal and I propane, so this is the perfect grill for us. It took some time to put together, but once done it looks really nice. I have yet to use it however - we’re missing one of the pieces that goes in one of the handles to be able to screw it into the lid. Right now the propane side’s handle is just kind of dangling since we have now way to secure it. I tried contact Walmart’s customer support for help but they referred me to the manufacturer. I’m having trouble contacting RevoAce. Hopefully they see this and reach out soon. Other than that, super satisfied with the product/price. Would love to be able to update review to 5 stars once this gets corrected.

Arrived quickly via FedEx. Both ends of the box had been damaged and then taped over. Big heavy mother of a box! About 70%23. Took it all apart and laid the parts out on a table. Found five steel panels bent from shipping damage. Hence the title of the review! Box was double walled cardboard, but needed to be triple walled and have better packing. Nothing missing. Fasteners well organized in a labeled blister pack. That was nice. Supplied screw driver was OK, but the stamped sheet steel wrenches were not adequate. Too loose. Threw them away and used a good 10mm and a 6" adjustable to do the wrenching. FIVE steel panels in the box had been dented and misshapen from handling damage. Including both lids. Some dented a full inch from handling abuse. Luckily I'm a retired mechanic and have duck billed pliers and planishing hammers. Took about a half hour to beat stuff flat and square again. NO missing parts or fasteners. The diagrams in the manual are excellent! Well appreciated there. Just take it a step at a time and work your way thru the assembly process carefully. Realize the diagram shows the base box right side up in some pics and upside down in others. Keep it oriented to get all the bits on right. I found an outdoor camping table to build it on to be very helpful. One bigger issue is the burners for the gas side will not slip thru the holes in the heat shield to mate with the valves. Holes are too small. I may to take that out and make snips around each hole and then bend the flaps back to make the opening larger. I ran out of daylight after five hours on it, so I'll tackle that tomorrow to finish it. So, not a great grill. But nice capabilities for the cost. Good value if you don't mind some annoyances in the assembly. I believe it'll give me 3-5 years of good service.