Restored Apple iPhone 14 Pro Max - Carrier Unlocked - 256GB Space Black (Refurbished)

I purchased an iPhone 14 Pro Max fully unlocked listed in Like-New condition from Walmart's third party seller Kiss Electronics. Which Walmart describes Like-New condition as the item will be fully functional with minor to no imperfections. If the item has a screen, it will have no scratches on the screen. I received a phone with significant wear, the bezel had road rash and scratches throughout. The entire screen was filled with numerous deep engraved scratches and one scratch was at least an inch in length. It's fair to say the phone was rough and had been through a few battles. Also the phone was not properly packaged for shipping it loosely rattled in the box. I emailed kiss electronics and asked for the phone to be exchanged with a phone that meets Walmart's Like-New quality description. They declined and instead blamed Walmart for incorrectly listing the phone's condition. I was then advised to contact Walmart for a refund. I've included photos which show the condition of the phone to an extent but the pictures don't do it justice you can 10x it when inspecting in person. In conclusion Walmart issued me a refund and recommended to only purchase from sellers that have earned Pro-Seller status by Walmart.

When I received the phone, I was shocked by the amount of scratches on the screen and edges. It felt like it had been in the war. I had never used it, nor had I put a SIM card in it. A few days later, I returned it to a Walmart in Syracuse. The experience shocked me. I paid $547 for a used phone, but it was almost new, as the website said, not a phone that looked like it had been in the war. Even now, more than a week later, I have not received my money back. Too bad! By the way, I documented the opening of the box and shipping bag when it arrived at my house. All parts of the screen have scratches, but there are 2 parts that look like the screen is broken from being so hard.