Sony True Wireless Earbuds with Charging Case, Black, WF1000XM4BLACK

Thank you for sharing your honest and detailed feedback. We are very sorry to hear that you are experiencing this severe battery drain issue with your WF-1000XM4 earbuds, especially since you are otherwise pleased with the sound quality and fit. It is deeply concerning to hear that your right earbud is now essentially unusable, and we apologize for the frustration this has caused, particularly with the trouble you had finding a direct way to contact us. We understand that a significant battery difference or sudden failure like the 35% to 0% drop is a major concern. We want to make this right and ensure you get the reliable performance you expect from Sony. For this specific issue, we have support options beyond just phone, including online Chat support, which will be better equipped to handle a service or replacement inquiry. Since you've taken the time to leave this review, we recommend you reach out directly using the link below. https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones Thank you again for bringing this to our attention. Your feedback is valuable, and we hope to have the opportunity to resolve this for you quickly. Best regards, Gus, Sony North America Customer Support

Hi JO003, Thank you for reaching out to us with your concern. We're so sorry to hear that you are having some battery draining issues with your WF-1000XM4 earbud headphones. Your feedback is extremely important to us and is very much appreciated. While it is normal for the battery consumption rate to vary somewhat between the left and right earbuds due to function settings and conditions of use, a significant difference between the earbuds, when regularly used together, should not occur. If the available operating time (on either or both Left/Right headsets) is short or the battery power does not last long, you may check the troubleshooting steps from the link below to isolate and fix the issue. https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm4/articles/00284577 If the steps in the article above do not remedy the issue and you feel you need more personal assistance from Sony, you can reach Sony support a few ways like phone, callback, chat and text through this link so we can better assist you: https://us.esupport.sony.com/support/s/support-contact?language=en_US or you can email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number: We value you being a Sony customer. Thank you for letting us help assist you. Sincerely, Jess