Oral-B Glide Pro-Health Dental Floss Threader for Braces and Dental Work, 30 Count

Thank you for sharing your experience with the new Oral-B Glide floss. We appreciate your feedback, and we will share it with our Quality and Research teams. We understand that the change in texture may take some getting used to, and hope you’ll give the new Glide floss another chance. It would be our pleasure to talk further with you about this purchase, and help as best we can, so you can give this floss another chance. Please call us for more help any Monday-Friday, from 9 AM to 6 PM, EST. Our number is 1 (800) 566-7252.

Chelsea, thank you for being a loyal Oral-B user. We have made changes to our Threader Floss, and we’re sorry to hear that you are not satisfied. When designing our products, we conduct extensive research and consumer testing to create features we believe you will love. Furthermore, our floss products undergo numerous quality checks to ensure optimal performance. The new micro-textured fiber is soft and gentle on your gums while still effectively cleaning around dental work. We understand that preferences vary from person to person, and we truly appreciate your feedback. We will take it into account when making improvements or designing future products and will share your comments with our Quality Team. We’d like to assist you further and learn more about your experience. Please call us at (800) 566-7252.