Oil-Dri Loose Absorbent, 50 lbs., Bag A45216-G40

We wish to thank you for your contact concerning Oil-Dri Corporation of America. As the manufacturer of this product, we closely review all feedback from our valued consumers and strive to quickly correct issues to meet consumer quality expectations.We greatly regret that recent package(s) did not meet your expectations and created a bad experience for you. Please examine the package(s) and answer the questions below:Are you a first-time user of this product? ___ Exact product name: ____________Package size? 10 lbs, 14 lbs, 15 lbs, 20 lbs, 40lbs? Other? ______________ Plant code on package? BMPCxxxxxx, GSxxxxxxxx, ________________Store where purchased? ____________________ The amount you paid for this product: __________________ Would you like a refund instead of coupons? _____ If you would like a refund, please mail/email the UPC label and a copy of the sales receipt or a short letter of explanation about your complaint to: ODC-Consumer Relations, P.O. Box 11279, Chicago, IL 60611. Please be assured our production and marketing departments will investigate and review your feedback. We hope you will try one of our other cat litter products soon.Thank you for your understanding and assistance in this matter.Sincerely,Ken Berry ODC- Consumer Relations 1-800-645-3741 – ken.berry@oildri.com