Motorola XT23136-DS Moto G 5G 64GB Smartphone, Blue

I took up a deal where you buy $40 worth of airtime with Metro by T-Mobile and they give you a free phone the phone was not compatible the phone would not work I had it 12 hours and returned it because it would not go on you should have give me another replacement phone but she would not. even though I only had the phone for 12 hours and it was never activated because she gave me a phone that was not compatible with Metro now where's my $40