Oral-B Glide Pro-Health Dental Floss Threader for Braces and Dental Work, 30 Count

Thank you for sharing your experience with the new Oral-B Glide floss. We appreciate your feedback, and we will share it with our Quality and Research teams. We understand that the change in texture may take some getting used to, and hope you’ll give the new Glide floss another chance. It would be our pleasure to talk further with you about this purchase, and help as best we can, so you can give this floss another chance. Please call us for more help any Monday-Friday, from 9 AM to 6 PM, EST. Our number is 1 (800) 566-7252.

We appreciate your loyalty and for taking the time to share your feedback with us, Lisa. We apologize for the frustration caused by the recent change to our Threader Floss, and for the issue of the floss shredding and leaving pieces between your teeth. Please know this is not how we expect the product to perform, and we’ll share your message with our Quality and Safety Teams. The new microtextured floss fiber is still strong and shred-resistant. It’s also soft and gentle on your gums and still cleans easily around orthodontics and appliances, which makes it a great floss product to use every day as part of your oral care routine. We want to assure you that all our floss products are thoroughly inspected throughout the manufacturing process to ensure they are durable and safe when used as directed. Your safety is our top priority. Since the floss is leaving pieces between your teeth, we recommend discontinuing its use. Please call us at (800) 566-7252 so we can learn more and assist you best.