Lenovo IdeaPad Slim 3 15.6 inch Windows Laptop AMD Ryzen 5-7520U 8GB RAM 256GB SSD Arctic Grey

Hi Terry, Thanks for choosing Lenovo and for sharing your feedback with us. Although, we are sorry to hear that you ran into this issue with your IdeaPad Slim 3. We apologize for any inconvenience that this may be causing you. We wish to provide the best experience possible, and if you wish, we'd like to work with you to try to resolve this issue. To start, let's see if we can address this with software adjustments. We recommend ensuring you have the latest software by checking for updates, as this could correct the issue. To do so, first, open the Settings app > Select the Windows update tab > Select the Check for updates button, apply all available updates. Next, open the Lenovo Vantage app > on the homepage, select the Check for updates button, following on-screen prompts to apply all available updates here as well. Next, please visit the Lenovo Support troubleshoot webpage for this issue that's tied to this web address: https://pcsupport.lenovo.com/us/en/products/laptops-and-netbooks/gaming-series/ideapad-gaming-3-15imh05/troubleshoot/ssts100024-no-sound-from-speaker, as we believe following this can help determine the root of the issue.If after these steps there is still no sound, this may be a hardware issue. In this case, we recommend submitting a PC repair ticket online at pcsupport.lenovo.com or by contacting Lenovo Support over the phone at: 877-453-6686, to work with someone who may help by providing a solution for you.Please don't hesitate to let us know what else we can do to improve your experience, as your satisfaction is important to us. Best regards,Lenovo