Kohler  Pitch Rite-Temp Bath & Shower Trim with 1.75 GPM Showerhead, Vibrant Brushed Nickel

Kohler Pitch Rite-Temp Bath & Shower Trim with 1.75 GPM Showerhead, Vibrant Brushed Nickel

2 stars out of 1 review
(2.0)|
1 rating

Key item features

  • Kohler K-TS97074-4G
  • Pitch Collection
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2 out of 5 stars
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Aug 28, 2023
JMW23
2 out of 5 stars review

Poor tub spout assembly

I spent a lot of time researching tub spouts to find one that was metal and not plastic, eventually landing on this Pitch shower/tub trim kit. It took a couple of weeks after installation and use to realize that the assembly kit inside the spout broke with water washing back into the spout and preventing the sealant to cure. I'm waiting on the phone now to request a replacement tub spout.

Review from kohler.com
Helpful?2VXENF26WIAO450492186
reply from Customer Service

Hello JMW23, my name is Kassi with Kohler Co. I am sorry for the issues you encountered with your Pitch tub spout. As the manufacturer, we are very interested in providing consumers with a quality product that delivers the expected performance. Anytime we hear of issues encountered in the use of one of our products, we want to get involved and resolve the difficulties the best we can. Please contact our customer service team at 800-456-4537 M-F from 8AM-5PM CST so we may gather more information and find a resolution for you. We look forward to hearing from you soon! -Kassi D., Kohler Customer Service