Kings Brand Furniture Dawson 6-Piece Modern Bedroom Set in Light Brown Finish - Bed Frame with LED Headboard, Chest, Dresser, Mirror and 2 Nightstands (Queen)

0 Stars. I hate to write this review because me and my wife love this furniture set. I would NEVER go through this again if I knew this would happen. The delivery service for this product and seller is awful and that's putting it kindly. 1st I was told by one of their reps it would be delivered on this date. Never showed. Then was given a second date. Never showed. Then after I called mildly upset, they decided to deliver the afternoon of Christmas Eve. Not ideal but okay, at least we have our furniture FINALLY after weeks. My wife was 6 months pregnant and I was a month and a half healed with a broken ankle so I paid 350 dollars for “white glove service”. What a joke. I was required to pay in advance. I didn't have a choice so we paid it. The day of delivery comes and a young and older gentleman arrive. They come in and inform me that they won't be performing a white glove service and I would need to either have an entire bedroom set left inside my breezeway and living room, or would have to carry it up 14 stairs. They were in no way bothered by this. I had a neighbor over and myself in a walking boot and my neighbor had to carry this up my stairs while my pregnant wife tried to help navigate and position. Not only that but we unpacked everything and inspected everything and assembled everything. The delivery company AM TRUCKING carried 6 boxes away and I was guaranteed a refund for the trouble. To this date I was told I would receive half of it back. 175 dollars for two men to stand and watch us struggle and carry a few boxes away for recycling. I obviously told them that was absurd and to this day I haven't received a single cent back for their “white glove service”. Now they're saying I issued a chargeback or something with my bank in hopes that I will give up or forget or something. I've worked in customer service for 20 years and understand that some people blow things out of proportion…. This is not that. Go to Rooms to Go. Go to a local furniture store. Call these sellers direct and see if you can get your items another way. DO NOT USE THIS DELIVERY SERVICE NO MATTER HOW GOOD THAT PRICE LOOKS. It sucks because the seller has been responsive and nice and the furniture is great value but the delivery service really really ruined this for me. Beware