Hestan 42-inch Built-in Natural Gas Grill W/ Sear Burner & Rotisserie

Very surprised after purchasing this very expensive grill that if using when windy the wind blows back in and causes the fire to blow forward and damage the unit. Was never informed when purchasing or installing that wind would damage the unit . Heston and bbqguys should inform customers to purchase and install a wind guard at the time of installation or include it as part of the installation kit. Our grill has not worked properly since mid February- it is the end of April and the wind guard is back ordered for 2 months. The grill will be fixed but we will be unable to use again for another 2 months awaiting the wind guard . Extremely frustrating and surprising that this quality grill has a major issue grilling when windy - and I am not talking during a storm or extremely windy conditions - just normal breezy nights.

I bought this Hestan Grill with the Infrared Top Grill I use for broiling. The ignitor went out for the Infrared Grill in less than 1 year. The Local Service repair people have been great but Hestan will soon go Out of Business. I am now happy to report that after 6 months I finally have the part. I have personally written the support at Hestan twice and they do not even bother to reply. What a way Not to run a business. Do not Buy these products bc when they break, which I hear from the service ppl is often, their factory support is awful. Despite the Local Repair shop wasting their time calling them over and over they don't care. It's a pretty BBQ, but what good is it without parts and support?