It seems like maybe you forgot to air up the bottom valve. Turn the bouncer on its side, so you see the red bottom. Once you turn it over you should see the air valve. We hope that you will update your review once you are able to air up the bouncer properly. If you need further assistance in airing up the bottom please call our customer service center at 855-838-3888, we would be happy to assist you. Our customer service center phone # is 855-838-3888, our office hours are 8:30am-5:30pm MST M-F.