Cricket Wireless Samsung Galaxy Sol 8GB Prepaid Smartphone, Gold

The warranty claim coverage period on all wireless devices begins at the end of the 7-day return period. Warranty claims are fulfilled through Cricket's centralized exchange by mail program and may not be fulfilled through an authorized Cricket retail location. To make a warranty claim please call the Returns Center for assistance. Call 1-800-CRICKET (274-2538) or 611 from your phone. The support center will troubleshoot the device malfunction over the phone and provide instructions for the warranty return, if applicable. Warranty returns must be shipped to the Returns Center. Follow the instructions provided by the Cricket Support Advocate and make sure to keep a copy of the tracking number from the shipping carrier. Domestic shipping costs for valid warranty exchange returns will be covered by Cricket Wireless.The Returns Center will inspect the warranty exchange return and determine whether it meets the requirements of the warranty exchange return policy. For valid warranty exchanges, the Returns Center will ship an identical or similar replacement model, which may be a new or reconditioned (like-new) device .Devices are generally considered to be defective and covered by the manufacturer's warranty (or the limited warranty for reconditioned devices) if the device has stopped functioning due to no fault of the customer. For example, a software malfunction would typically be considered a device defect.The following is a list of items and issues not covered by warranty exchange:

Defects or damage resulting from use of the product, other than normal wear and tear;
Defects or damage from misuse, accident or neglect, improper testing, operation, maintenance, installation, or other activities that may void the warranty;
Any adjustment, alteration or modification to the device of any kind;
Devices that have been disassembled or repaired in such a manner as to adversely affect performance or prevent adequate inspection and testing to validate the warranty claim;
Products with labels removed or illegible serial numbers;
Defects or damage due to spills or immersion in food or liquid.

Devices that are determined not to be covered by warranty exchange will be returned to the customer.

Devices not covered by warranty exchange may be covered by handset insurance. If you have handset insurance, you should contact the insurance administrator to file a claim.

Please be aware that the warranty terms on items offered for sale by third party Marketplace sellers may differ from those displayed in this section (if any). To confirm warranty terms on an item offered for sale by a third party Marketplace seller, please use the 'Contact seller' feature on the third party Marketplace seller's information page and request the item's warranty terms prior to purchase.