Hi there, thanks for taking your time to write this review on your KumiKreator. While we appreciate your feedback, we are really sorry to hear about your frustrating experience, our apologies. If you have any further questions or concerns, please give us a call (https://www.spinmaster.com/contact-us.php) and one of our live Customer Care agents will gladly help you out to the best of our abilities. We want to do all we can to guarantee all our customers have the most positive experience with all our toys. Regards, Spin Master Customer Care.