Brother Work Smart MFC MFC-J475DW Wireless Inkjet Multifunction Printer, Color

I have always hd HP printers in the past and have generally been pleased with this Brother product in terms of ease of use and I like the ink cartridge system better, and I like the 2-sided print feature. I do not think the printing of photos is as good as on my old HP machine, though. I also had a problem with the printer after a paper jam such that I had to call Customer Service several times and they ended up replacing the machine. I was sent an e-mail saying "As a reminder to the agreement made when we processed your replacement, the machine being returned to Brother must be shipped within 3 business days from receipt of the replacement using the prepaid Return Label provided by Brother." I was never informed that the malfunctioning machine needed to be shipped within 3 business days and I feel this is an unreasonable expectation. I have been greatly inconvenienced by the malfunctioning of this machine and the attempts to fix it that were not effective so I was without a printer for several weeks. I appreciate the fast shipping of the replacement but I think you should allow at least a week for people to pack up the machine and send it back. If I am making an agreement in accepting the shipment of a replacement, it should be clear.

PRO Printer was fairly easy to set up and link to my wireless router. Linking my smartphone was a little tricky, but finally got it to work. Printing documents and web pages was easy and quick. CON Printing pictures is a pain. The photo paper goes in the same tray as the regular paper, so if you are using 4x6 or 5x7 you have to remove the paper and set the guide tracks for the photo. Then you have to set the software for the size and type of picture you want, and then hope that it works - often doesn't. Finally, the printer eats ink, and the ink is expensive.