Sony True Wireless Earbuds with Charging Case, Black, WF1000XM4BLACK
Sony True Wireless Earbuds with Charging Case, Black, WF1000XM4BLACK
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Sony True Wireless Earbuds with Charging Case, Black, WF1000XM4BLACK

3.4 stars out of 276 reviews
(3.4)|
276 ratings
Sony True Wireless Earbuds with Charging Case, Black, WF1000XM4BLACKSony True Wireless Earbuds with Charging Case Black WF1000XM4BLACKSony True Wireless Earbuds with Charging Case Silver WF1000XM4 S
Actual Color:Black-Out of stock
selected, Black, $189.95, was $279.99, Out of stock
$279.99
Silver, $189.99, was $278.00, Out of stock
$278.00

Key item features

  • Noise Canceling: Industry-leading noise canceling with new Integrated Processor V1 for superior sound isolation.
  • Sound Quality: Exceptional audio quality with Integrated Processor V1 and LDAC codec support.
  • Clear Calls: Beamforming microphone and bone-conduction sensor ensure crystal-clear call quality even in noisy environments.
  • Smart Features: Speak-to-chat technology automatically reduces volume during conversations.
  • Long Battery: Up to 8 hours of battery life with noise canceling enabled.
  • Water Resistance: IPX42 water resistance for protection against splashes and sweat.
  • Wireless Charging: Easy wireless charging with Qi technology.
  • Ergonomic Design: Newly designed ear tips with unique polyurethane foam material for a better fit and noise insulation.
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Current price is Now $189.95
You save $90.04
was $279.99
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Customer ratings & reviews

3.4 out of 5 stars
stars276 ratings256 reviews
How item rating is calculated
  1. 5 stars44% (122)
  2. 4 stars12% (33)
  3. 3 stars11% (29)
  4. 2 stars13% (36)
  5. 1 star20% (56)

Reviews summary

Cons
  • : Lasts less than expected duration.
  • : Case and earbuds may not fully charge or hold charge.
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Showing 1-3 of 256 reviews

Jan 20, 2026
anlemual
5 out of 5 stars review

Seller Verified Purchase

Best earbuds ever!

This is my 5th year using them and don't plan on changing them, they are awesome!

Review from sony.com
Helpful?3F6Y50DAMOES846848972
reply from Sony North America Customer Support

Hi anlemual! It brings us great satisfaction to hear that your WF-1000XM4 earbuds are still going strong and staying at the top of your list. We really appreciate you sticking with us for so long. Thanks for being such a loyal Sony fan over the last five years! Warm regards, Estefany

Jun 2, 2023
dorobot
3 out of 5 stars review

Seller Verified Purchase

These headphone dont last long

The reason why I gave these headphones a 3 star is because they dont last long and they were quite expensive when we bought them in 2021. Over the past couple of months it hasn't been working well. I have tried all the troubleshooting methods and its still malfucntioning. Here are the problems I am experiencing: 1) When listening to music or calling someone, it automatically disconnects in the middle of conversation 2) sometimes the volume gets really low (even though sound is at max) and the ambience sound gets really loud 3) One side works and the other doesn't 4) When listening to music or talking to people, the sounds cuts in and out and there is background noise (buzzing sound in the background) When it was working, they seemed pretty good. I like the design and the sound quality. I just wish it lasted more than 2 years.

International review
Review from sony.com
Helpful?3F6Y50DAMOES846848972
reply from Sony North America Customer Support

Hi dorobot, we're glad you like the design and sound quality of our product. We're' sorry to hear that you have issues with your SONY unit. Please follow these links to isolate the issue: For sound skipping: https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000239086.html?search=skips For low volume: https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000239120.html?search=low%20volume You can initialize the unit by following this link: https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000428697.html If you require any additional support in regards to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number: Sincerely, ~Earl

Oct 26, 2025
suckfony
2 out of 5 stars review

Seller Verified Purchase

Sound is great, Battery is trash

Sound quality is great, fit is great, battery is trash. I don't use these that often (every 1-3 months) but the last time I did the battery on the right earphone went from 35% to 0% in about 5 seconds. After repeated charging the right earphone is essentially unusable. Since Sony doesn't seem to have any way to contact them (other than via phone?), I'm leaving this review as per their request.

Review from sony.com
Helpful?3F6Y50DAMOES846848972
reply from Sony North America Customer Support

Thank you for sharing your honest and detailed feedback. We are very sorry to hear that you are experiencing this severe battery drain issue with your WF-1000XM4 earbuds, especially since you are otherwise pleased with the sound quality and fit. It is deeply concerning to hear that your right earbud is now essentially unusable, and we apologize for the frustration this has caused, particularly with the trouble you had finding a direct way to contact us. We understand that a significant battery difference or sudden failure like the 35% to 0% drop is a major concern. We want to make this right and ensure you get the reliable performance you expect from Sony. For this specific issue, we have support options beyond just phone, including online Chat support, which will be better equipped to handle a service or replacement inquiry. Since you've taken the time to leave this review, we recommend you reach out directly using the link below. https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones Thank you again for bringing this to our attention. Your feedback is valuable, and we hope to have the opportunity to resolve this for you quickly. Best regards, Gus, Sony North America Customer Support