Cascade Gel, Dishwasher Detergent, Lemon Scent, 120 fl oz

We are sorry you didn't get the clean you expected with your Cascade Gel, Becky. Our products undergo many quality checks to ensure they get to you with the best results, so we don't expect these things to happen. We want to provide some tips so you can continue getting the best results with our Cascade products. Some of these you've maybe already tried, but we want to share just in case:• Be sure your water is at least 120 degrees Fahrenheit.• We recommend running your kitchen tap before starting your dishwasher so the water goes in hot.• Run your dishwasher when no other water supplies are running, like the washing machine or the shower. This way, you'll have full water fill and pressure.• When loading the machine, be sure all items will get the full spray and that your spray arms aren't blocked.• Store Cascade in a cool, dry place. Under the sink is handy, but it's often too warm and humid, especially if it's near the dishwasher.So we can help you get back to sparkling clean dishes, please call us at (800) 765-5516 Monday through Friday, from 9 AM to 6 PM EST.

We understand your reasoning, Gloria, and wish your results with Cascade Gel with Lemon Scent was as excellent as the one you usually receive when you use Cascade Complete. It may help to know Complete contains ingredients to prevent hard water film. Cascade Gel doesn't. If you'd rather use Cascade Gel, add Cascade Rinse Aid to your machine, as this'll also weaken and wash away the dissolved minerals that tend to cling to dishes when you're living with hard water. Need more help? It's our pleasure to help you get shining, beautifully clean dishes. We're here Mondays through Fridays, from 9 AM to 6 PM, EST. Our number is .1 (800) 765-5516.