15.6" R5 7530U 8G 512G 11H

Dear Valued Customer, Thank you for reaching out. We certainly understand your disappointment with the laptop and the inconvenience this may have caused if the camera is not working. To resolve this issue, check if the camera driver was installed and this laptop is running with the latest BIOS vesion. Additionally, check if it was allowed permission inside Settings > Privacy > Camera. Updates for this laptop are available at: https://www.asus.com/us/laptops/for-home/vivobook/vivobook-15-m1502/helpdesk_download?model2Name=M1502YA. Should you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/. Thank you for choosing an ASUS product. Regards, Rodel ASUS Customer Loyalty

Dear Valued Customer, Thank you for your comment. We do understand your disappointment with this laptop and the inconvenience this may have caused if are experiencing issues connecting an external monitor. To resolve this issue, start by checking the physical connections, ensuring you are using a compatible and working video cable, and securely plugged-in and the monitor is on the correct input source. Furthermore, you can try a different cable and different monitor to rule out hardware issues. If the problem persists, check your display settings in Windows, update your graphics drivers, and consider restarting your laptop or even performing a system restore if needed. Should you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/. Thank you for choosing an ASUS product. Regards, Rodel ASUS Customer Loyalty