The relationship between job satisfaction and citizenship behaviour (Paperback)

Education is one of the top three issues on the national agenda. Any means for improving the system is in the best interest of the nation, and "improved leadership and management are critical to the conditions of work that are required for effective teaching and learning to occur" (National Education Association, 1986). OCB and Job Satisfaction are two attitudinal dimensions that have been identified as important to understanding the work behavior of employees in organisations. Organisational Citizenship Behaviours refer to employee work behaviours such as helping others, staying late, or working weekends, performing at levels that exceed enforceable standards, tolerating impositions or inconveniences on the job, and being actively involved in the organisation's affairs (Podsakoff et al. 2000). According to Hannam & Jimmieson (2002) OCB amongst educators may include extra efforts to make learning enjoyable, having extra-curricular activities and making extra effort to talk to learners. Job satisfaction refers to an employee's general attitude towards work.