AutoShack Front Ceramic Brake Pad Set Replacement for 2008-2013 Nissan Rogue 2009-2020 Nissan Maxima 2010-2013 Suzuki Kizashi 4-PC

Hello Bernadette! Thank you for sharing your feedback. We are truly sorry for the condition in which your order was received. We understand how upsetting it must have been to open a package that appeared worn and unacceptable. That is certainly not the experience we want any customer to have. After reviewing the photos and your case, it appears the package was compromised prior to delivery. We want to be clear that we do not ship used brake components. All of our brake pads are brand new and inspected before leaving our facility. However, we recognize that the condition you described and documented did not reflect our standards. As confirmed in our previous communication, Walmart has already processed the refund for this order. While we regret how this situation unfolded, we appreciate you bringing it to our attention so it can be reviewed internally. If there are still any unresolved concerns, our Care Team is always ready to help. We remain committed to providing quality parts and professional service. Regards, Customer Service Team AutoShack