HP 962 Black Original Ink Cartridge, 2-Pack (3JB33AN)

Hello Kenneth,<br /><br />This is so disappointing to learn that the cartridges which you received are not working properly. I can assure you that we aim to provide nothing short of a reliable experience with our products and support. I can imagine how disappointing this is for you, so let me help you.<br /><br />I would recommend contacting Walmart. You can find all the information about the Walmart return process here: <br />help.walmart.com/app/answers/detail/a_id/3228/~/returns%2C-replacements-and-refunds#R21<br /><br />In case of further queries, please do not hesitate to contact us at: support.hp.com/us-en/contact-hp<br /><br />I do hope that the return process will go smoothly and you will be satisfied.<br /><br />Kacper<br />HP Care<br />hp.com/support