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Hero image 0 of Making Customer Satisfaction Happen, (Hardcover), 0 of 1

R M McNealy

Making Customer Satisfaction Happen, (Hardcover)

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Key item features

Making Customer Satisfaction Happen, (Hardcover)
Author: Springer
ISBN: 9780412589201
Format: Hardcover
Publication Date: 1994-09-30
Page Count: 192

Specs

Book format
Hardcover
Fiction/nonfiction
Non-Fiction
Genre
Business & Investing
Publication date
September, 1994
Pages
192
Subgenre
Advertising & Promotion

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About this item

Product details

This book provides the focus for an organisation's Total Quality Management process; the achievement of `world-class' customer satisfaction. The book draws exclusively from actual case studies of world leading companies.

Making Customer Satisfaction Happen, (Hardcover)
Author: Springer
ISBN: 9780412589201
Format: Hardcover
Publication Date: 1994-09-30
Page Count: 192

info:

We aim to show you accurate product information. Manufacturers, suppliers and others provide what you see here, and we have not verified it.

Specifications

Book format

Hardcover

Fiction/nonfiction

Non-Fiction

Genre

Business & Investing

Publication date

September, 1994

Warranty

Warranty information

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