Career Examination Customer Service Supervisor (C-4778): Passbooks Study Guide Volume 4778, (Paperback)

The Customer Service Supervisor Passbook(R) prepares you for your test by allowing you to take practice exams in the subjects you need to study. It provides hundreds of questions and answers in the areas that will likely be covered on your upcoming exam, including but not limited to: office management; office record keeping; public contact principles and practices; understanding and interpreting written material; supervision; and more.