When the box was delivered, it looked like it was dropped out of and airplane. The box was falling apart. There was a large hole in the box, the packaging tape was falling off, and one side was smashed in. The online ad said nothing about having to assemble the product. It comes in pieces and you have to assemble it yourself. Then when trying to assemble the item, half of the pieces were labelled wrong, so we thought that we were missing pieces. Then come to find out that we never received the faucet and it's pieces, that were supposed to come with this wash tub. When I called the company to get my faucet pieces they said they don't keep it in stock so it will take 7-10 days just to process this order. It will arrive in about 3 weeks. I have already waited for this to arrive, so I could finish the renovation on my laundry room and now I get to wait again. Last but not least, we had to cut out some of the inner back shelf, because it sits even with our plumbing. I like the look and the fact that i won't have to lean over, breaking my back, to use this tub.