Women's Easy Reader Pink/Rose Gold-Tone Watch, Leather Strap

Thank you for your feedback. We're sorry that the watch is not what you expected. You can return the item to the point of sale for a refund within 30 days of purchase. Check out this link to ensure a good fit of the strap and case size of a watch: https://timex.com/pages/watch-strap-watch-case-size-fit.

Hi, <br /><br />Thanks a lot for sharing this review. <br /><br />We sincerely apologize that this issue happened with your watch. <br /><br />This is not the kind of experience that we wanted to hear from our valued customers. We also consider this as critical feedback since our Production team has always been implementing strict quality control measures for the watches that we manufacture to ensure that it will meet our standard requirement. In fact, they are manually inspected in the production line. This is a rare occurrence but if given the chance we would like to further investigate what causes the problem. <br /><br />We would like to help you with this issue and provide the best possible solution. Please contact our Customer Service Department at 800-448-4639 or you can also send us an email at custserv@timex.com at your most convenient time. <br /><br />Here are our hours of operation:<br />Mon: 4:00AM to 12:59AM EST<br />Tues - Fri: Open 24 hours, <br />Sat: 1:00AM to 4:00AM EST; 8:00AM to 5:30PM EST<br />Sun: Closed