Warranty information
Sometimes the universe conspires against us. In the unlikely event that you have an issue with your TOV product, we will do our best to help and therefore offer the following TOV warranty. TOV warrants that the TOV goods sold comply with the description contained in this Warranty. All parts and products are warranted for one year from the date of delivery except: parts and products used for commercial, contract, rental trade, institutional, or any other non-residential purposes; parts and products that have not been maintained in accordance with the care recommendations provided by TOV; parts and products damaged resulting from the Consumer’s improper assembly; or parts and products that are damaged or defective due to normal wear and tear. To exercise rights under this warranty, proper documentation, i.e. photography, purchase order number, manufacturer’s unit code, and or any other pertinent information upon request is required. TOV reserves the right to repair or replace the product within the warranty period based upon the documentation received as support of a claim for consideration. If a customer declines the repair option and opts for a return, it will be categorized as a return due to buyer's remorse, and the customer may be liable for buyer's remorse fees. TOV will not replace or repair any product if improper maintenance, improper handling or improper use caused the damage. Any TOV product sold from or modified by a Non-Authorized Dealer, Seller or Consumer will void the Warranty. TOV does not supply repair parts free of charge to a third-party, unaffiliated warranty service provider. This warranty does not cover products sold or designated “AS IS” at the time of purchase. Warranty does not cover minor or production variation between product images and the sold product. Cost of packaging and shipping to and from TOV is not covered by the warranty unless expressly arranged by TOV. This warranty does not extend to furniture that has been exchanged or replaced by TOV as settlement of an original claim of defective merchandise.
Please be aware that the warranty terms on items offered for sale by third party Marketplace sellers may differ from those displayed in this section (if any). To confirm warranty terms on an item offered for sale by a third party Marketplace seller, please use the 'Contact seller' feature on the third party Marketplace seller's information page and request the item's warranty terms prior to purchase.
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