WD My Passport WDBYFT0030BYL - Hard drive - encrypted - 3 TB - external (portable) - USB 3.0 - 256-bit AES - yellow
WD My Passport WDBYFT0030BYL - Hard drive - encrypted - 3 TB - external (portable) - USB 3.0 - 256-bit AES - yellow
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WD My Passport WDBYFT0030BYL - Hard drive - encrypted - 3 TB - external (portable) - USB 3.0 - 256-bit AES - yellow

3 stars out of 1 review
(3.0)|
1 rating
WD My Passport WDBYFT0030BYL - Hard drive - encrypted - 3 TB - external (portable) - USB 3.0 - 256-bit AES - yellowWD My Passport WDBYFT0030BYL Hard drive encrypted 3 TB external portable USB 3 0 256 bit AES yellowWD 3TB White My Passport Portable External Hard Drive USB 3 0 Model WDBYFT0030BWT WESN

Key item features


WD 3TB My Passport Portable External Hard Drive:

  • Auto backup with included WD Backup software
  • Password protection with hardware encryption
  • Reimagined design
  • USB 3.0 port; USB 2.0 compatible
  • 3-year limited warranty
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3 out of 5 stars
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Showing 1-1 of 1 review

Jun 17, 2021
Sydney
3 out of 5 stars review

Seller Verified Purchase

Looks nice, kind of difficult.

I like the look of this hard drive but it has given me some trouble since purchasing. The conversions that have to happen for it to work well with a Mac has been confusing. Maybe I didn't do it correctly but if my computer closes, or goes to sleep the hard drive disconnects even when my projects are still pulled up. I'm not sure how to fix this but it's been very aggravating.

Review from Western Digital
Helpful?3WL5INDY2QLG54297002
reply from Supplier Response

Hi Sydney. We're sorry to hear about your experience with WD My Passport Portable External Hard Drive and appreciate your time for providing the review. There can a few causes due to which the drive has stopped working. Such causes include the faulty USB port of the drive or the computer, faulty USB cable of the drive or the drive itself may not be getting enough power to spin up and register on the computer to show up. Unsafe ejection of the drive during any read or write operation can also result in the corruption of the drive's partition. The best practice is to run diagnostics with WD Drive Utilities when a drive does not perform as expected or is behaving abnormally. We recommend avoiding USB hubs for external hard drives and therefore connect the drive directly to a USB 3.0 port on the computer. Please refer to the WD support page to know more. "Setting up and using WD Security and WD Drive Utilities": Search for knowledge base article:13880 "Windows or macOS Cannot Find My Drive": Search for knowledge base article:12455 If the test is inconclusive and the drive is under warranty, you can replace the drive by creating RMA with Western Digital. To know the steps to create an RMA, you can refer to the WD support page. "How to Get an RMA to Replace a Defective Product, Obtain a Power Supply, or USB Cable for a WD Product": Search for knowledge base article: 10336 We would like the chance to work with you directly to help address your concerns and help provide a good overall user experience. You can contact us by phone below and provide your details. Need Help? Please see our "'Contact Us" page for information