Tim Carrigan; Andrew Reise Consulting; Nathan Haskins

The Customer Experience Fiasco: Learning from the Misguided Adventures of a Customer Experience (Paperback) by Tim Carrigan, Andrew Reise Consulting, Nathan Haskins

Name: The Customer Experience Fiasco: Learning from the Misguided Adventures of a Customer Experience (Paperback) by Tim Carrigan, Andrew Reise Consulting, Nathan Haskins
Brand: Tim Carrigan; Andrew Reise Consulting; Nathan Haskins
SKU: 53337040
Price: 14.95 USD
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The Customer Experience Fiasco (Paperback)

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Book format
Paperback
Fiction/nonfiction
Non-Fiction
Genre
Business & Investing
Publication date
July, 2011
Pages
150
Number in series
1

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9780578089102. New condition. Trade paperback. Language: English. Pages: 150. Trade paperback (US). Glued binding. 150 p. In The Customer Experience Fiasco, experts from Andrew Reise provide an engaging and instructive fable that unravels the mystique and complexity of customer experience strategy. When CEO Randall Phillips is caught off guard by a customer's YouTube-video during a television interview, he swears to fix it - and fast. Dana Chase, a rising star in the organization, is tapped to fix the fiasco as quickly as possible. This enthralling fable follows Dana's trials and tribulations as she tries to save the company and her career.

The Customer Experience Fiasco (Paperback)

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Specifications

Book format

Paperback

Fiction/nonfiction

Non-Fiction

Genre

Business & Investing

Publication date

July, 2011

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The Customer Experience Fiasco: Learning from the Misguided Adventures of a Customer Experience (Paperback) by Tim Carrigan, Andrew Reise Consulting, Nathan Haskins

Key item features

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About this item

Product details

Specifications

Book format

Fiction/nonfiction

Genre

Publication date

Warranty

Warranty information

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