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A Complaint Is a Gift: Using Customer Feedback as a Strategic Tool (Paperback) by Janelle Barlow, Claus Mller

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Key item features

ISBN: 9781881052814
Condition: New
Trade paperback
Language: English
Pages: 232
Trade paperback (US). Glued binding. 232 p.
Customer complaints can give businesses a wake-up call when they're not achieving their fundamental purpose--meeting customer needs. Complaints provide a feedback mechanism that can help organizations rapidly and inexpensively shift products, service style and market focus. This guide explains how to use customer complaints to get ahead, make more money, and expand customer loyalty.

Specs

Book format
Paperback
Fiction/nonfiction
Non-Fiction
Genre
Business & Investing
Publication date
February, 1996
Pages
222
Reading level
General Adult

Current price is $10.47

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Columbus, 43215

Arrives between May 9 - May 12

Sold and shipped by Alibris Books

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Product details

Trade paperback. Language: English. Pages: 232. Trade paperback (US). Glued binding. 232 p. Customer complaints can give businesses a wake-up call when they're not achieving their fundamental purpose--meeting customer needs. Complaints provide a feedback mechanism that can help organizations rapidly and inexpensively shift products, service style and market focus. This guide explains how to use customer complaints to get ahead, make more money, and expand customer loyalty.

ISBN: 9781881052814
Condition: New
Trade paperback
Language: English
Pages: 232
Trade paperback (US). Glued binding. 232 p.
Customer complaints can give businesses a wake-up call when they're not achieving their fundamental purpose--meeting customer needs. Complaints provide a feedback mechanism that can help organizations rapidly and inexpensively shift products, service style and market focus. This guide explains how to use customer complaints to get ahead, make more money, and expand customer loyalty.

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Specifications

Book format

Paperback

Fiction/nonfiction

Non-Fiction

Genre

Business & Investing

Publication date

February, 1996

Warranty

Warranty information

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