Warranty information
SunsOut has a customer-friendly policy for missing puzzle pieces. If you find that a piece is missing from your SunsOut jigsaw puzzle, they typically offer to send a replacement puzzle or a comparable one, as they don't send individual missing pieces due to production limitations.
To request assistance, you can contact SunsOut's customer service by providing them with the puzzle's name, SKU (if possible), and proof of purchase. It's helpful to explain the situation and include any relevant photos or details.
This policy ensures that you're not left with an incomplete puzzle, though replacing individual pieces isn't possible.
Please be aware that the warranty terms on items offered for sale by third party Marketplace sellers may differ from those displayed in this section (if any). To confirm warranty terms on an item offered for sale by a third party Marketplace seller, please use the 'Contact seller' feature on the third party Marketplace seller's information page and request the item's warranty terms prior to purchase.
