Warranty information
All warranty claims MUST be handled by 509 directly by calling 1-877-743-3509 or submitting a Customer Support Ticket. Warranty Process: Dealer or customer contacts 509 directly (877) 743-3509. 509 diagnoses the issue over the phone or email. If the issue is covered under warranty, customer needs to attach a photo of the issue to the Customer Support Ticket. Warranty Periods Goggles: Lifetime warranty on frame, strap, nosemasks, outriggers, hinges, trim pieces against manufacturers defects. 1 year warranty on lens & foam against manufacturers defects. Normal wear and tear from typical use is not covered. Goggle Accessories: 1 year warranty against manufacturers defects. Helmets: Lifetime visor warranty covers broken or damaged visors for ANY reason. 1 year manufacturers defects warranty on the helmet shell, liner, and accessories. Helmet shell is not covered against abuse or impacts. Apparel: 1 year warranty against manufacturers defects.
